Privacy notice

This notice explains how Otichi Projects Limited uses personal information when you visit this website, contact us or ask us to consider a project.

1. Who is responsible for your information?

Otichi Projects Limited is the data controller for the information described in this notice.

You can contact us about privacy at privacy@otichiprojects.com.

2. Information we may collect

Your name, organisation and contact details.
Project details, messages and documents you choose to send.
Basic website security data, such as IP address, browser, request time and pages requested.
Business contact details from referrals, tender portals or other legitimate sources.

The enquiry form prepares your message in your browser and does not save it to an Otichi Projects database. Information leaves the site only when you continue by email or WhatsApp.

3. Why we use personal information

Responding to enquiries and preparing proposalsTo take steps at your request before entering into a contract and, where appropriate, for our legitimate interest in developing client relationships.

Delivering and administering workTo perform a contract, manage project communications and meet our legal obligations.

Running and protecting the websiteFor our legitimate interests in keeping the service secure, reliable and useful.

Website analyticsTo understand how visitors use the website, but only after you have given consent.

4. Who we may share information with

We do not sell personal information. Where necessary, we may share it with service providers, professional advisers, insurers, project partners, or public authorities where the law requires it. WhatsApp and your email provider process information when you use those channels.

Where a provider processes data outside the UK, we use appropriate safeguards when data protection law requires them.

5. How long we keep information

We keep information only while an enquiry or business relationship is active, or for as long as contractual, insurance, tax, health-and-safety or legal requirements apply. We then delete or anonymise it securely.

6. Your rights

You may have the right to request access, correction, deletion, restriction or portability, and to object to how we use your information. You can withdraw consent at any time. Contact us with your request or concern.

7. Cookies and analytics

Google Analytics 4 loads only if you select “Yes, that’s fine”. With consent, it can record pages viewed, referral source, browser and device information, approximate location, and interactions such as contact clicks or proposal-form progress. Form answers and contact details are not sent to Google Analytics.

You can change your choice through “Cookie settings” in the footer. Essential technology may still be used to deliver and secure the site.

8. Complaints

Please contact us first so we can try to resolve your concern. You can also complain to the UK Information Commissioner’s Office through ico.org.uk.

9. Changes to this notice

We may update this notice when our services or obligations change. The revision date above identifies the latest version.